Lincoln Financial - Coronavirus Update: How Lincoln is Adapting to Meet Your Needs
The Coronavirus
(COVID-19) situation continues to evolve rapidly, and we wanted to share
important updates to our claim handling protocol, our response to shifting
legislation, and introduce a new resource for you – our COVID-19 Guidance Hub.
Our Response to Shifting Legislation and Revised Claim Protocols
Understandably, this situation has raised questions and created challenges for our customers. We believe in times like these, it’s important to be flexible and adapt our positions to be there for you.
For this reason, we’re taking action, including:
We invite you to view our recently launched COVID-19 Guidance Hub, where you can access all our previous communications and materials, as well as an array of expert resources to help you guide your employees through this unprecedented situation.
We’ll continually share new information – both on the Hub and directly by email – as it becomes available.
Looking Ahead
As your partner, we want you to know we’re in this together and will continue to touch base regularly as the situation unfolds. Lincoln has a 115-year history of navigating times like these, and despite everything going on, you can have confidence that our focus remains on you.
Our Response to Shifting Legislation and Revised Claim Protocols
Understandably, this situation has raised questions and created challenges for our customers. We believe in times like these, it’s important to be flexible and adapt our positions to be there for you.
For this reason, we’re taking action, including:
- Adapting to new and updated legislation. We’ve kept you informed on recently enacted federal
and state legislation, and today we’re sharing how we’ll support you. Read
more here.
- Updating how we apply the actively at work/continuation
of coverage provisions and exercising leniency in premium payment grace
periods. We’re providing greater
flexibility to impacted employees and employers. Read more here.
- Enacting special guidelines for claims handling. We’re taking steps to support your employees or
beneficiaries with active disability claims, leaves, life events, or
waivers. Read more here.
We invite you to view our recently launched COVID-19 Guidance Hub, where you can access all our previous communications and materials, as well as an array of expert resources to help you guide your employees through this unprecedented situation.
We’ll continually share new information – both on the Hub and directly by email – as it becomes available.
Looking Ahead
As your partner, we want you to know we’re in this together and will continue to touch base regularly as the situation unfolds. Lincoln has a 115-year history of navigating times like these, and despite everything going on, you can have confidence that our focus remains on you.
We've captured all of these updates and more in our updated Frequently Asked Questions document.
Introducing
our COVID-19 Guidance Hub