I'm writing
today to share important changes to our benefits in response to
COVID-19. We're making changes to expand access to care, eliminate
certain out-of-pocket expenses and offer guidance and support to our
customers and members.
We're changing members' benefits to give them extra support right now,
including online visits with board-certified doctors 24/7 at no cost
through June 14, 2020.
Here's how
your Anthem plan helps:
- Check symptoms and get doctor visits from
home. Members
can download the free Sydney Care mobile app for a quick and easy
way to evaluate symptoms. They can connect with a doctor through a
LiveHealth Online video session or a Virtual Care text session
right from their smartphone. The doctor they connect with can
evaluate their symptoms, help them understand whether they're at
risk for COVID-19, and let them know whether they need to visit a
local health care provider in person for COVID-19 testing. LiveHealth
Online is available for members at no extra cost through June 14,
2020.
Sydney Care is available to download now on Android or iOS. This
app should accompany the Sydney Health app. Coronavirus Assessment
functionality is in development and expected to be available
within the next week. Members can also log in to their anthem.com account and connect to LiveHealth
Online.
- They'll rest easy with more flexible pharmacy
benefits.
Members can refill most prescriptions early. Anthem is relaxing
early prescription refill limits, where permitted, for members who
wish to receive a 30-day supply of most maintenance medications
early.
Additionally, if your plan includes a 90-day mail-order pharmacy
benefit, members should talk to their doctor about whether
changing from a 30-day supply to a 90-day supply is appropriate.
They can get their 90-day supply through our home delivery
pharmacy for most medications. They can call the Pharmacy Member
Services number on their ID card to learn more.
- If members need a COVID-19 test, it's covered. Your Anthem health plan covers COVID-19
testing and the visit where they get the test with no
out-of-pocket costs. If they're diagnosed as having COVID-19, your
Anthem health plan benefits apply to treatments.
Help your
employees stay informed:
In this
challenging and uncertain time, we're dedicated to helping our
customers and the health of our communities, and Anthem is working hard
to remove barriers to accessing the care our members need. Thank you
for choosing us as your healthcare partner.
Sincerely,
Pete D. Haytaian
Executive Vice President and President, Commercial and Specialty
Business Division
Sydney and
Sydney Care are service marks of CareMarket, Inc. ©2019. Sydney care is
offered through an arrangement with CareMarket, Inc.
LiveHealth Online is the trade name of Health Management Corporation, a
separate company providing telehealth services on behalf of Anthem Blue
Cross and Blue Shield.
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